Services Cookie Policy

1. Introduction

This website uses cookies. By using this website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

We are Reachdesk Ltd ("we", "us" and "our") and we are registered in England and Wales with company number 11735697. This is the Cookies Policy for the website we operate, hosted at https://app.reachdesk.com/ or https://redeem.reachdesk.com/.

If you have any questions about our Cookies Policy, we’d love to hear from you – just email legals@reachdesk.com. This Cookies Policy should be read in conjunction with our Privacy Notice.

2. About cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser, and which may then be sent back to the server each time the browser requests a page from the server. Cookies can be used by web servers to identify and track users as they navigate different pages on a website, and to identify users returning to a website.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

3. Types of cookie and tracking technology

We use both session and persistent cookies on our website. The names of the cookies that we use on our website, and the purposes for which they are used, are set out below.

Persistent cookies. These will be stored by your browser on your computer’s hard drive. We will use the information we obtain from the cookie in the administration of this website, to improve the website’s usability and for marketing purposes. We may also use that information to recognize your computer when you visit our website, and to personalize our website for you.

Session cookies. These cookies do not operate once you log off completely from the website whereas persistent cookies remain on your hard drive for an extended period afterwards.

Web beacons, pixels or clear GIFs. These are tiny graphics with a unique identifier, similar in function to cookies, which track your online web movement and which may be embedded virtually invisibly on web pages. We employ pixels to better manage content on our website. Clear GIFs are used to track the online usage pattern of our users anonymously. The information is used to enable more accurate reporting, and improve the effectiveness of our website.

4. How we use cookies

We may use the information we obtain from your use of our cookies for the following purposes:

• To recognize your computer when you visit our website;
• To track you as you navigate our website, and to enable the use of the functions within it;
• To improve the website’s usability;
• To analyze the use of our website;
• In the administration of this website.

5. Strictly necessary cookies

These are cookies that are required for the operation of our website and under our terms with you. They include, for example, cookies that enable you to log into secure areas of our website or (on other sites) use a shopping cart.

6. Functionality cookies

These may be used to recognize you when you return to our Sites. This enables us, subject to your choices and preferences, to personalize our content, greet you by name and remember your preferences (for example, choice of language or region).

7. Analytics cookies

These allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using them. This helps us improve the way our website works, for example, by ensuring that users are easily finding what they are looking for.

The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and pages visited.

We do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors. We will not rent or sell your personally identifiable information to others.

8. Tracking/Advertising Cookies

Tracking cookies are used to track web browsing habits. This can also be done to some extent by using the IP address of the computer requesting the page or the referer field of the HTTP request header, but cookies allow for greater precision. They may use the information they obtain from you use of their cookies to:

• Track your browser across multiple websites;
• Build a profile of your web surfing;
• Target advertisements which may be of particular interest to you.

9. Blocking cookies

Most browsers allow you to refuse to accept cookies; for example:

Internet Explorer you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced” and/or “Block all Cookies” using the sliding selector;

Firefox you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”;

Chrome, you can block all cookies by accessing the “Customize and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.

Blocking all cookies will, however, have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.

10. Deleting cookies

You can delete cookies already stored on your computer; for example:

Internet Explorer, you must manually delete cookie files;

Firefox, you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history” from the drop-down menu, clicking “Show Cookies”, and then clicking “Remove All Cookies”;

Chrome, you can delete all cookies by accessing the “Customize and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Cookies and other site and plug-in data” before clicking “Clear browsing data”.

Obviously, doing this may have a negative impact on the usability of many websites.