1. Introduction
Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
We are Reachdesk Ltd ("we", "us" and "our") and we are registered in England and Wales with company number 11735697. This is the Cookies Policy for the website we operate, hosted at https://www.reachdesk.com/.
If you have any questions about our Cookies Policy, we’d love to hear from you – just email legals@reachdesk.com. This Cookies Policy should be read in conjunction with our Privacy Notice.
2. About cookies
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser, and which may then be sent back to the server each time the browser requests a page from the server. Cookies can be used by web servers to identify and track users as they navigate different pages on a website, and to identify users returning to a website.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
3. Types of cookie and tracking technology
We use both session and persistent cookies on our website. The names of the cookies that we use on our website, and the purposes for which they are used, are set out below.
Persistent cookies. These will be stored by your browser on your computer’s hard drive. We will use the information we obtain from the cookie in the administration of this website, to improve the website’s usability and for marketing purposes. We may also use that information to recognize your computer when you visit our website, and to personalize our website for you.
Session cookies. These cookies do not operate once you log off completely from the website whereas persistent cookies remain on your hard drive for an extended period afterwards.
Web beacons, pixels or clear GIFs. These are tiny graphics with a unique identifier, similar in function to cookies, which track your online web movement and which may be embedded virtually invisibly on web pages. We employ pixels to better manage content on our website. Clear GIFs are used to track the online usage pattern of our users anonymously. The information is used to enable more accurate reporting, and improve the effectiveness of our website.
4. How we use cookies
We may use the information we obtain from your use of our cookies for the following purposes:
- To recognize your computer when you visit our website;
- To track you as you navigate our website, and to enable the use of the functions within it;
- To improve the website’s usability;
- To analyze the use of our website;
- In the administration of this website.
5. Strictly necessary cookies
These are cookies that are required for the operation of our website and under our terms with you. They include, for example, cookies that enable you to log into secure areas of our website or (on other sites) use a shopping cart.
We currently do not use any strictly necessary cookies on our website.
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Cookie
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Domain
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Provider
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Purpose
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Expiration
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__cfruid (x2)
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reachdesk.com
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Cloudflare
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This cookie is a part of the services provided by Cloudflare - Including load-balancing, deliverance of website content and serving DNS connection for website operators.
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When the browsing session ends
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6. Functionality cookies
These may be used to recognize you when you return to our Sites. This enables us, subject to your choices and preferences, to personalize our content, greet you by name and remember your preferences (for example, choice of language or region).
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Cookie name
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Why we use it
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Expires
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Intercom
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To provide chat functionality, mainly used by our customer service team called Customer Success. This integrates with the Hubspot solution to manage customer relationships. For more information, see the Intercom privacy policy
here.
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The session cookie lasts 1 week. The persistent cookie lasts 9 months.
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7. Analytics cookies
These allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using them. This helps us improve the way our website works, for example, by ensuring that users are easily finding what they are looking for.
The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and pages visited.
We do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors. We will not rent or sell your personally identifiable information to others.
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Cookie name
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Why we use it
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Expires
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Google Analytics
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To allow us to understand how you interact with our website. These insights allow us both to improve content and to build better features that improve your experience.
Google stores this information. Google’s privacy policy is available
here.
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Google. ‘_ga’ is the main cookie used by Google Analytics. ‘_ga’ lasts for 2 years.
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Mixpanel
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To analyze the use of this website and the Reachdesk platform. They generate statistical and other information about website use. Mixpanel will store this information. Mixpanel’s policy is available
here.
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1 year
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FullStory
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To analyze the use of this website and the Reachdesk platform. They generate statistical and other information about website use. FullStory will store this information. FullStory’s policy is available
here.
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Hotjar
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To obtain simple UX insights such as heatmaps and to obtain user feedback for the purpose of improvement to the website. For more information and how to prevent tracking with Hotjar cookies, see
here.
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Depending on which specific cookies are dropped, between 30 minutes and 1 year. See
here for more information.
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Segment
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To allow data to be shared between our application, website and customer relationship management software. Such data includes behavioral data such as number of logins and number of website views.
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8. Tracking/Advertising Cookies
Tracking cookies are used to track web browsing habits. This can also be done to some extent by using the IP address of the computer requesting the page or the referer field of the HTTP request header, but cookies allow for greater precision. They may use the information they obtain from you use of their cookies to:
- Track your browser across multiple websites;
- Build a profile of your web surfing;
- Target advertisements which may be of particular interest to you.
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Cookie name
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Why we use it
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Expires
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Google Ads |
To support search engine advertising. Google uses cookies for advertising, including serving and rendering ads, personalizing ads (depending on your ad settings at
g.co/adsettings), limiting the number of times an ad is shown to a user, muting ads you have chosen to stop seeing, and measuring the effectiveness of ads.
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Depending on whether you have personalized ads enabled and where you are in the world, the relevant tracking technology lasts for between 13 and 24 months. See
here for more information.
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LinkedIn |
To support advertising on LinkedIn and enable you to engage with us via LinkedIn and show you relevant ads and personalized content on LinkedIn. For more information, see the LinkedIn cookies policy here.
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Facebook |
To deliver ads to website visitors on Facebook based on their previous visits. This pixel enables us to pair visitors’ information with visitors’ Facebook profile, in order to target particular groups of users on Facebook. For more information and how to control its use, please see more information
here.
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Hubspot |
Hubspot provides solutions for customer relationship management, content management and marketing automation. Its cookies facilitate web and IP tracking and advertising.
For more information, please see
here.
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G2 |
Allows us to match IP addresses on our website with G2 visits. The Database it uses is provided by Clearbit. For more information, see the G2 privacy policy
here.
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Leadfeeder |
Unmasks IP addresses and allows us to understand details about company visits to our website. The Database it uses is proprietary. For more information, see the Leadfeeder privacy policy
here.
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2 years |
ZoomInfo |
Unmasks IP addresses and allows us to understand details about company visits to our website. The Database it uses is provided by Discoverorg. For more information, see the ZoomInfo privacy policy
here.
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Webeo |
To personalize the website for your visit. The Database it uses is provided by Lead Forensics. For more information, see the Webeo privacy statement
here.
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PartnerStack |
Allows us to see matches and logins from Partnerstack, a cloud solution we use to manage partners. For more information, see the PartnerStack privacy policy
here.
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Google Tag Manager |
To track and report on the performance of the website and to allow us to control other third-party services on our website.
This cookie provides a central tool to manage various marketing tags, which monitor visitors and their behavior on the website. For more information, see the Google privacy policy
here.
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ShareThis |
To enable you to easily share anything on the web on social sites, such as Facebook and via email and better target advertising content. For more information see the ShareThis privacy notice
here.
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9. Blocking cookies
Most browsers allow you to refuse to accept cookies; for example:
Internet Explorer you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced” and/or “Block all Cookies” using the sliding selector;
Firefox you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”;
Chrome, you can block all cookies by accessing the “Customize and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.
Blocking all cookies will, however, have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.
10. Deleting cookies
You can delete cookies already stored on your computer; for example:
Internet Explorer, you must manually delete cookie files;
Firefox, you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history” from the drop-down menu, clicking “Show Cookies”, and then clicking “Remove All Cookies”;
Chrome, you can delete all cookies by accessing the “Customize and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Cookies and other site and plug-in data” before clicking “Clear browsing data”.
Obviously, doing this may have a negative impact on the usability of many websites.
11. Additional cookies
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Cookie
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Domain
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Provider
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Purpose
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Expiration
|
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__hs_initial_opt_in
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reachdesk.com
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HubSpot
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This cookie is used to prevent the banner from always displaying when visitors are browsing in strict mode.
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7 days
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__hs_opt_out
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reachdesk.com
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HubSpot
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This cookie is used by the opt-in privacy policy to remember not to ask the visitor to accept cookies again.
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6 months
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__hssc
|
reachdesk.com
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HubSpot
|
This cookie keeps track of sessions.
It is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie.
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30 minutes
|
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__hssrc
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reachdesk.com
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HubSpot
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Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser. If this cookie does not exist when HubSpot manages cookies, it is considered a new session.
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When the browsing session ends
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__hstc
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reachdesk.com
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HubSpot
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This is HubSpot’s main cookie for tracking visitors. It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).
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6 months
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__tld__
|
reachdesk.com
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Segment
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This cookie is used to track visitors on multiple websites, in order to present relevant advertisements based on the visitor's preferences.
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When the browsing session ends
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_fbp
|
reachdesk.com
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Meta
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This cookie is used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
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3 months
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_ga
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reachdesk.com
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Google
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These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in a way that does not directly identify anyone, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.
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2 years
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_ga_*
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reachdesk.com
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Google
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2 years
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_gat
|
reachdesk.com
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Google
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When the browsing session ends
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_gat_UA-*
|
reachdesk.com
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Google
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When the browsing session ends
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_gid
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reachdesk.com
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Google
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1 day
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_gcl_au
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reachdesk.com
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Google
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This cookie is used by Google AdSense for experimenting with advertisement efficiency across websites using their services.
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3 months
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_hjAbsoluteSessionInProgress
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reachdesk.com
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Hotjar
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This cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie.
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30 minutes
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_hjFirstSeen
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reachdesk.com
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Hotjar
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This is set to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions.
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When the browsing session ends
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_hjIncludedInPageviewSample
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reachdesk.com
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Hotjar
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This cookie is set to let Hotjar know whether that user is included in the data sampling defined by your site's pageview limit.
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30 minutes
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_hjIncludedInSessionSample
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reachdesk.com
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Hotjar
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This cookie is set to let Hotjar know whether that user is included in the data sampling defined by your site's daily session limit.
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30 minutes
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_hjSessionUser_*
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reachdesk.com
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Hotjar
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This is a hotjar cookie that is set when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behaviour in subsequent visits to the same site will be attributed to the same user ID.
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1 year
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_hjSession_*
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reachdesk.com
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Hotjar
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A cookie that holds the current session data. This ensues that subsequent requests within the session window will be attributed to the same Hotjar session.
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30 minutes
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|
_lfa
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reachdesk.com
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LeadFeeder
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This cookie is used in context with Account-Based-Marketing (ABM). The cookie registers data such as IP-addresses, time spent on the website and page requests for the visit. This is used for retargeting of multiple users rooting from the same IP-addresses. ABM usually facilitates B2B marketing purposes.
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2 years
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_lfa_test_cookie_stored (x2)
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reachdesk.com
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LeadFeeder
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This cookie registers statistical data on users' behaviour on the website. It is used for internal analytics by the website operator.
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1 day
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_uetsid
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reachdesk.com
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Microsoft
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This cookie is used to gather anonymous information on how visitors are using our website.
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1 day
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_uetvid
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reachdesk.com
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Microsoft
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This cookie is used to track visitors on multiple websites, in order to present relevant advertisements based on the visitor's preferences.
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1 year
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ajs%3Acookies
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reachdesk.com
|
Atlassian Jira Servicedesk
|
These cookies collect data on visitors. This information is used to assign visitors into segments, making website advertisement more efficient.
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1 year
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|
ajs%3Atest
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reachdesk.com
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Atlassian Jira Servicedesk
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1 year
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ajs_anonymous_id
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reachdesk.com
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Atlassian Jira Servicedesk
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1 year
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ajs_group_id
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reachdesk.com
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Atlassian Jira Servicedesk
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1 year
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ajs_user_id
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reachdesk.com
|
Atlassian Jira Servicedesk
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1 year
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hubspotutk
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reachdesk.com
|
|
This cookie keeps track of a visitor's identity. It is passed to HubSpot on form submission and used when deduplicating contacts. It contains an opaque GUID to represent the current visitor.
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6 months
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intercom-id-*
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reachdesk.com
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Intercom
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This cookie is for anonymous visitor identification. It enables visitors to talk to our customer service teams via live chat.
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9 months
|
|
intercom-session-*
|
reachdesk.com
|
Intercom
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This cookie keeps track of sessions for the live chat function.
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1 week
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sliguid
|
reachdesk.com
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Salesloft
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These cookies are used by Salesloft to better understand the use of our website and helps us by identifying and qualifying leads.
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5 years
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slireg
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reachdesk.com
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Salesloft
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1 week
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slirequested
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reachdesk.com
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Salesloft
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5 years
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