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Reachdesk Release Update October 23

10 October 23

We're back once again with a plethora of awesome new features, functionality and enhancements to your favorite Allbound Engagement platform!

Our pumpkin spice-flavored October update adds several new vendors for virtual experience and merchandise builder, two major new integrations with Gmail and Groove, and some cool new features for admins and campaign managers. Read on for more detail!

🍷 New virtual experience vendors

Our brand-new allbound engagement methodology helps you build better connections by creating outstanding experiences across the full customer lifecycle. 

Reachdesk enables you to harness channels including gifting, direct mail, event packs and swag to stand out from the crowd and engage your audience

However, an extremely impactful part of your allbound engagement toolkit that can sometimes be overlooked is virtual experiences.

These interactive, immersive, unforgettable events help:

  • Drive prospect engagement, building better connections with top prospects and increasing deal velocity.
  • Reduce churn and drive advocacy by showing appreciation for your client contacts, thanking customer advisory boards and showing love to your client community
  • Reinforce your company culture through incredible team-building experiences

And we’re very pleased to announce we’ve expanded our virtual experience marketplace with two fabulous new vendors: Purple Cork and Elevent!

Screenshot 2023-10-05 at 17.56.13

Purple Cork offers exclusive guided tasting experiences covering wine, spirits, cocktails and more. Top experiences include Champagne sabering, a Kentucky Bourbon trail and a unique tasting led by NFL star turned winemaker, Drew Bledsoe - plus several alcohol-free options.

Screenshot 2023-10-05 at 17.44.19-1

Elevent hosts a diverse range of games, team-building activities, tastings and activities. Top experiences include a family feud quiz, group painting sessions, and a pizza making masterclass.

Screenshot 2023-10-05 at 17.59.11

These new high-quality experiences are already live and ready to browse in our virtual experience marketplace where you can filter by type, location, price, duration and number of attendees.

You’re sure to find an experience for any occasion and budget!


GMail@2x✉️ Gmail integration

Next we have some exciting news that's about to make it easier than ever to email gifts to prospects and clients. Introducing our brand-new Gmail integration!

Picture this: You're crafting a perfectly personalized email to a top prospect in Gmail, carefully selecting your words to make a lasting impression. Now, thanks to the Reachdesk and Gmail integration, you can seamlessly add an extra layer of personalization by sending a thoughtful gift, all without leaving your email composition

No more jumping between platforms to add the perfect gift. Building better connections is all about the little things. With the new Reachdesk button right in your Gmail composition, you can pick and send the perfect gift, making a strong impression without missing a beat.

Take a tour

Your email lands, and moments later, your recipient gets a surprise gift. It's an unexpected delight that sets you apart in their mind.

What’s more, you can keep an eye on your gifting efforts with real-time tracking and analytics. Know when your gifts are delivered and opened so you can fine-tune your strategy for even better results.

The Reachdesk and Gmail combo will change how you nurture connections, seal deals, and provide top-notch customer service. Say goodbye to clunky tool-switching and say hello to a smooth, efficient, and genuinely personal way to gift.

Find out more...


👕 New swag vendor in Merchandise Builder

We're thrilled to announce a fantastic update to our Merchandise Builder that will take your branded swag game to the next level. We've partnered with Corporate Merch to greatly increase the available swag options in the merchandise catalog to provide you with the best possible choice for your corporate gifting needs.

Screenshot 2023-10-04 at 13.38.57We have added an impressive selection of premium brands, including:

  • Nike
  • The North Face
  • Carhartt
  • Yeti
  • Bose

It's now easier than ever to put your brand in the hands of your clients, partners, employees and fans as part of your Allbound Engagement strategy. Simply filter using the name Corporate Merch to view all the new swag options.


📅 Groove Scheduler integration

Screenshot 2023-10-06 at 12.56.29Hot on the heels of the launch of our Book a Meeting functionality, we’ve added yet another meeting scheduler integration, bringing the total to six meeting booking tools. This time round we’re helping you get into the groove with your prospects through our integration with Groove Scheduler.

📅 Effortless meeting scheduling - Seamlessly combine gift-giving with meeting booking, giving your prospects an unforgettable experience and driving higher conversion rates.

⚙️ Streamlined workflows - Streamline your outreach process. From scheduling meetings to analyzing gift claims, everything is in one place.

🤝 Empower your team - By integrating with Groove Scheduler, Reachdesk automates the admin, freeing your team to focus on engaging prospects.

📈 Data-driven insights - Uncover actionable insights into your campaigns' effectiveness. Double down on winning strategies and coach in areas for development to boost your conversion rates.

Find out more...


💾 Save preferred campaign list view as default

Screenshot 2023-10-09 at 17.58.14

We’ve improved the campaign browsing experience for admins and campaign managers by allowing them to save their preferred campaign list view as a default. Simply check the Save as default filter box at the bottom and from now on the campaign list will be filtered and sorted by their preferred parameters saving them time navigating to the campaigns they use the most and making campaign management even smoother.


👭 Assign inventory to teams

Last but not least we have a great new feature for customers who send a lot of bundle gifts from our warehouse, and have specific items in their inventory that are used for different teams and use cases. Admins and campaign managers can now apply a quarterly limit to how many warehouse items can be sent by each team.

Find out more...


🛠 Enhancements

  • Allow sending team to be updated in triggered campaigns if sending user has multiple teams -  Choose the team a send is saved against when the connector or sending user for triggered campaigns has multiple teams.
  • Update default and required settings in campaigns - Improved efficiency and reduce errors when it comes to campaign creation
  • Filter sends from landing pages on the Sends page - We’ve introduced a new filter in the Sends page to filter sends from landing pages.
  • Add Overview, Access and Sync gift activity sections in campaign pages - UI tweaks to campaign build process.
  • Send pending sends email summary instead of one email per pending send - Campaign creator and the sender now receive an email summary of all their pending sends.
  • Add Gift Settings section to Bundle and Marketplace campaigns - UI tweak to campaigns page
  • View Redeem / address confirmation links in the Sends Page for email sends - You can now access redeem / address confirmation links in the sends tab.


As always, this new functionality comes from a blend of proactive innovation from our incredible tech team and co-innovation with our wonderful clients. Join us again next time for more fabulous features and enhancements to make it even easier to deliver moments that matter to your prospects, clients, partners and employees.

In the meantime, if you have anything you’d love to see in Reachdesk - or you have any questions - please get in touch.

Andy Willetts Product Marketing Manager @ Reachdesk

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