Most asked Platform Marketplace Storage & shipping Global sending Sourcing & project management Integrations

Frequently asked questions

Which countries can I send to using Reachdesk?

We ship to over 180 countries around the world through our global network of warehouses and local vendors. You can see a full list of countries we ship to here. As we grow our global presence we’re always adding more countries to the list.

What items can I send using Reachdesk?

We have 1,000s of gift card and marketplace options and we can help you source almost any special item you can dream of. You can send anything from a voucher for a Starbucks coffee, delicious fresh cupcakes from a local bakery, personalized swag to luxury gift baskets, and bespoke gift bundles.

Where are Reachdesk warehouses located?

We have warehouses across the globe to make shipping as fast, cheap, and sustainable as possible. We’re growing our global presence to ensure faster transit times, help you avoid custom fees, and eliminate cross-border delays. We currently have warehouses in the USA, Australia, Canada, the UK, and Ireland.

How much should I spend on gifting?

Gifts don’t need to be expensive to be impactful. Some of our top performing gifters don’t spend a lot on their gifting. That’s why we offer a wide range of options from £5 gift cards, to physical gifts starting at $20, to bespoke bundles and gift baskets where the sky's the limit.

How can I measure the success of my gifting campaigns?

Reachdesk is not for vanity projects. The Reachdesk platform is built for revenue-driven teams and we offer the tools that allow you to track performance and measure the ROI of your gifting campaigns. Find out more about Reachdesk Insights here.

How does Reachdesk work?

Reachdesk is the #1 global, data-driven gifting platform built for measurable results. Reachdesk allows you to gift at scale and connects with your tech stack to make gifting a part of a coordinated multi-channel strategy. Reachdesk provides you with usage analytics, performance tracking and ROI insights to make sure you spend your gifting budget where it matters most.

How much does Reachdesk cost?

We have a range of packages to suit your needs. Speak to our sales team to find out more.

Can gifting be seen as bribery?

When done right, gifting is a powerful way to build meaningful connections. At Reachdesk we believe in gifting without asking for anything in return. Our gifting experts understand the nuances of anti-bribery regulations across different industries and will work with you to find the most appropriate and impactful approach including offering a variety of charity donation options.

Can I store my items in Reachdesk warehouses?

Yes! We can store your personalized swag in any of our warehouses to make it easier for you to reach your recipients wherever they are. We only have one simple rule, we don't store anything that can't be shipped to the countries that the housing warehouse delivers to. Find out more here.

Are there any prohibited items for warehouses?

Each of our warehouses across Europe, UK, Australia, Canada, and the United States follows the local shipping regulations. This means if some countries don't have the same regulations as others, every regulation will still be adhered to within that region. See a list of prohibited items here.

How secure is the Reachdesk app?

Reachdesk undergoes a rigorous SOC 2 audit on an annual basis to provide customers with
an independent, third-party assurance that our security and operational controls are
designed, managed and operating effectively. We don’t rely solely on security and compliance certifications, but security is a top priority. We hold ourselves accountable to the highest industry standard for security assurance.

Frequently asked questions

How much does Reachdesk cost?

We have a range of packages to suit your needs. Speak to our sales team to find out more.

Can gifting be seen as bribery?

When done right, gifting is a powerful way to build meaningful connections. At Reachdesk we believe in gifting without asking for anything in return. Our gifting experts understand the nuances of anti-bribery regulations across different industries and will work with you to find the most appropriate and impactful approach including offering a variety of charity donation options.

How does Reachdesk work?

Reachdesk is the #1 global, data-driven gifting platform built for measurable results. Reachdesk allows you to gift at scale and connects with your tech stack to make gifting a part of a coordinated multi-channel strategy. Reachdesk provides you with usage analytics, performance tracking, and ROI insights to make sure you spend your gifting budget where it matters most.

How can I measure the success of my gifting campaigns?

You can’t build an effective strategy without data. The Reachdesk platform is built for revenue-driven teams and it gives you all the tools you need to track performance and prove ROI on your gifting campaigns. Find out more about Reachdesk Insights here.

Frequently asked questions

Do Marketplace prices include delivery?

They sure do!

What items can I personalize?

We offer personalization options on a huge range of our items. Add a personal touch to your gifts with a hand-written note, an engraved bottle of their favorite drink or a cupcake with their company logo. All you have to do is give us the materials and instructions and we will work with the vendor to create your personalized gift. Personalization options depend on the vendor’s capabilities so please check with us for specific options.

What types of products can I buy on the Reachdesk Marketplace?

We offer a wide range of items to suit your budget and needs. You can find anything from delicious fresh treats to personalizable swag to luxury gift baskets, pampering and DIY kits. 

What countries can I send marketplace gifts to?

We work with local vendors in over 160 countries so that you can reach your recipients with fresh treats and loved brands wherever they are. See a full list of countries you can reach with Reachdesk marketplace gifts.

Frequently asked questions

Can I send swag directly to my event venue?

Yes, you can. With our ship to event service you don’t have to worry about getting your swag and goody bags delivered to your event venue on time and leave the logistics to us.

Are there any restricted items?

Each of our warehouses across Europe, UK, Australia, Canada, and the United States follows the local shipping regulations. This means if some countries don't have the same regulations as others, every regulation will still be adhered to within that region. See a list of prohibited items here.

Which countries can I ship to with Reachdesk?

We ship to over 160 countries around the world through our global network of warehouses and local vendors. You can see a full list of countries we ship to here. As we grow our global presence we’re always adding more countries to the list.

How long does it take for items to arrive in my inventory?

Once your items have arrived at the warehouse it takes 72 hours for them to be processed and appear in your inventory. Also add on the time it takes to ship to the warehouse (e.g. if you picked next day delivery it will take 72 hours).

Frequently asked questions

Which countries can I ship to with Reachdesk?

We ship to over 160 countries around the world through our global network of warehouses and local vendors. You can see a full list of countries we ship to here. As we grow our global presence we’re always adding more countries to the list.

Frequently asked questions

Is there any markup on merchandise for using the project management service?

No! We don’t add any fees on top of the suppliers’ quotes and all suppliers are reasonably priced.

What level of involvement should I expect from my project manager?

We will advise on any ideas you have, source items, and handle the logistic side of delivering campaigns. We work with you for the creative aspects, taking your designs and advising on how to implement them.

Can I use my existing swag with the Reachdesk project management service?

Yes! We can combine any stock you already have with new items to create a bundle.

My event is in 3 weeks, can a campaign be sourced and delivered to the attendees by then?

We advise you to start sourcing for your campaign at least 4 weeks in advance but we’re known to sometimes work miracles. Please sync with your project manager to review your campaign request. If you have an extremely tight turn time, don't forget about the awesome selections on our Marketplace!

Frequently asked questions

What’s the benefit of integrating Reachdesk with my tools?

You enable your team to add gifting to their outreach and campaigns without having to leave the tools they use every day. And more importantly, you can efficiently track your activity and measure the ROI of your gifting.

How long does it take to integrate?

It takes no more than a few seconds to integrate your tools with Reachdesk. Most of our integrations are completed at the click of a button and even those that require some additional steps won’t take longer than 5 minutes.

What activity can I track through my chosen integration?

Salesforce and Marketo allow you to track interactions with your gifts at campaign or program level. All other tools will track gift interactions back to task/note fields. Read more here.

Ready to deliver moments that matter?